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Our Warranty Policy
Policy: Napier Tents are warranted to be free of manufacturer defects and workmanship for one (1) year from the original purchase date. Sportz Air Mattresses are warranted for thirty (30) days. In order for the warranty to be valid, the proof of purchase (receipt from the place of purchase) is required to prove the date of purchase.
Replacement parts or repair kits: For tents, within the first 90 days of the warranty period standard shipping for replacement parts will be free within Canada and the Unites States. For international shipping, the lowest shipping rate will be applied. After 90 days, the customer is responsible for all shipping costs for replacement parts. Replacement parts can be new or reworked.
Exchanges due to Manufacturer Defect: Once Napier has all the required information (model, description of issue and photos) we will determine if the item can be repaired. If it cannot be repaired, a new item will be shipped to the customer. Within the first 90 days standard shipping is free within Canada and the United States, after the 90 days the customer is responsible for all shipping costs.
Returns due to Manufacturer Defect: If an exchange has been offered and the customer does not want the new item, they will have to return the merchandise to the original place of purchase. If purchased from Napier, a refund will be issued (excluding original shipping and handling fee).
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Our Return Policy
Consumers must return the merchandise to the original place of purchase. If purchase from Napier, below is the policy.
Unopened merchandise: Within 7 days of delivery, you may return the item for any reason for a return (excluding original shipping and handling fee). It is your responsibility to ship the item back to Napier, once the item is received in original (unopened) packaging a refund will be issued on the original method of payment.
After 7 days and up to 30 days, a 25% restocking fee will apply to returns. Napier will not accept returns after 30 days. Discontinued or phased out products cannot be returned.
Opened merchandise: Once the box has been opened, the item becomes used and cannot be returned.
When returning an item, the Return Form must be included inside the box. Napier will issue a Return Authorization number for this form.