Consumers must return the merchandise to the original place of purchase. Please see below for purchases made directly from Napier. 

Products purchased directly from Napier Outdoors

Unopened merchandise: Within 7 days of delivery, you may return the item for any reason for a return (excluding original shipping and handling fee). It is your responsibility to ship the item back to Napier, once the item is received in original (unopened) packaging a refund will be issued on the original method of payment.

After 7 days and up to 30 days, a 25% restocking fee will apply to returns.  Napier will not accept returns after 30 days. Discontinued or phased out products cannot be returned.

Opened merchandise:  Once the box has been opened, the item becomes used and cannot be returned.

When returning an item, the Return Form must be included inside the box.  Napier will issue a Return Authorization number for this form.

Replacement tent parts are non-refundable. 

Please call 1-800-567-2434 to process a return, or send an email to help@napieroutdoors.com