Policy: Napier Tents are warranted to be free of manufacturer defects and workmanship for one (1) year from the original purchase date. Sportz Air Mattresses are warranted for thirty (30) days. In order for the warranty to be valid, the proof of purchase (receipt from the place of purchase) is required to prove the date of purchase.
Manufacturers defect does not pertain to normal wear and tear, torn fabric from sharp objects, natural hazard damage (weather, animals, UV damage), seam leakage from needle holes, abuse, alteration, modifications or excessive use.
Replacement parts or repair kits: For tents, within the first 90 days of the warranty period standard shipping for replacement parts will be free. After 90 days, the customer is responsible for all shipping costs for replacement parts. Replacement parts can be new or reworked.
Exchanges due to Manufacturer Defect: Once Napier has all the require information (model, description of issue and photos) we will determine if the item can be repaired. If it cannot be repair, Napier will ask for the defective item back and a new item will be shipped to the customer. Within the first 90 days standard shipped is free, after the 90 days the customer is responsible for all shipping costs.
Returns due to Manufacturer Defect: If an exchange has been offered and the customer does not want the new item, they will have to return the merchandise to the original place of purchase. If purchased from Napier, a refund will be issued (excluding original shipping and handling fee).
To submit a warranty claim, fill out the E-Warranty Claim Form and a customer service representative will be in touch shortly.
After the warranty period: If your tent has been damaged due to excessive use, or is older than the one-year warranty period, you can purchase replacement parts. Replacement parts and shipping costs are the customer’s responsibility after the one year warranty expires.