Parts & Warranty | Vehicle Camping Tents | Napier Outdoors Parts & Warranty | Vehicle Camping Tents | Napier Outdoors

Parts & Warranty

How do I find my vehicle tent model number?

  • Warranty Policy

    Policy: Napier Tents are warranted to be free of manufacturer defects and workmanship for one (1) year from the original purchase date. Sportz Air Mattresses are warranted for thirty (30) days. In order for the warranty to be valid, the proof of purchase (receipt from the place of purchase) is required to prove the date of purchase.

    Replacement parts or repair kits: For tents, within the first 90 days of the warranty period standard shipping for replacement parts will be free. After 90 days, the customer is responsible for all shipping costs for replacement parts. Replacement parts can be new or reworked.

    Exchanges due to Manufacturer Defect: Once Napier has all the require information (model, description of issue and photos) we will determine if the item can be repaired. If it cannot be repair, Napier will ask for the defective item back and a new item will be shipped to the customer. Within the first 90 days standard shipping is free, after the 90 days the customer is responsible for all shipping costs.

    Returns due to Manufacturer Defect: If an exchange has been offered and the customer does not want the new item, they will have to return the merchandise to the original place of purchase. If purchased from Napier, a refund will be issued (excluding original shipping and handling fee).

  • E-Warranty Claim Form

    Thank you for purchasing a Napier product. We apologize for any issue that you have encountered. Please fill out the below form and a Napier representative will contact you within 3 business days. If you have owned your tent for more than 1 year, please proceed to replacement part section to order parts.

    • (Located on the back of the warning label on the tent bag. Ex: AB-2014-06 09-2015)
    • Please describe the issue with the most detail possible. If it is a broken pole, please ensure that you describe the pole and its function. If it is a rip in the tent or something of this nature, please tell us about the rip, how it occurrence and submit an image of the issue using the upload form below.
    • If the issue with your tent is anything other than a broken pole, please submit a picture of the issue.
      Drop files here or
    • Please upload your Proof of Purchase.
    • This field is for validation purposes and should be left unchanged.
  • Replacement Parts
    • Napier Backroadz Truck Tent 13 Series

      Backroadz 13011 Replacement Parts

      $10.00Select options
    • Napier Backroadz Truck Tent 13 Series

      Backroadz 13022 Replacement Parts

      $10.00Select options
    • Napier Backroadz Truck Tent 13 Series

      Backroadz 13044 Replacement Parts

      $10.00Select options
    • Napier Backroadz Truck Tent 13 Series

      Backroadz 13890 Replacement Parts

      $10.00Select options
    • Napier Sportz Link Model 51000

      Sportz 51000 Replacement Parts

      $10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57011 Replacement Poles

      $5.00$10.00Select options
    • Sportz Truck Tent 57 Series

      Sportz 57022 Replacement Parts

      $5.00$10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57044 Replacement Parts

      $5.00$10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57066 Replacement Parts

      $5.00$10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57077 Replacement Parts

      $5.00$10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57099 Replacement Parts

      $5.00$10.00Select options
    • 57 series Sportz Truck Tent

      Sportz 57890 Replacement Parts

      $5.00$10.00Select options
    • Napier Sportz Avalanche Truck Tent

      Sportz 99949 Replacement Parts

      $5.00$10.00Select options
    • Napier Sportz Camo Truck Tent 57 Series

      Sportz Camo 57122 Replacement Parts

      $5.00$10.00Select options
    • Napier Sportz Camo Truck Tent 57 Series

      Sportz Camo 57891 Replacement Parts

      $5.00$10.00Select options
    • Napier Backroadz SUV Tent Model 13100

      Backroadz 13100 Replacement Parts

      $10.00Select options
    • Sportz Cove

      Sportz 61000 Replacement Parts

      $10.00Add to cart
    • Napier Sportz Cove Model 61500

      Sportz 61500 Replacement Parts

      $15.00Add to cart
    • Napier Sportz SUV Tent Model 82000

      Sportz 82000 Replacement Parts

      $5.00$10.00Select options
    • Napier Sportz SUV Tent Model 84000

      Sportz 84000 Replacement Parts

      $5.00$10.00Select options
    • Napier Sportz Dome-To-Go SUV Tent Model 86000

      Sportz 86000 Replacement Parts

      $10.00$15.00Select options
    • napier logo

      Miscellaneous Replacement Parts

      $1.00$5.00Select options

Close

Sign up today and be first to hear about news, exclusive offers and giveaways!

X