Napier Outdoors Return Policy

Consumers must return the merchandise to the original place of purchase. Please see below for purchases made directly from Napier. 

Products purchased directly from Napier Outdoors

Unopened merchandise: Within 7 days of delivery, you may return the item for any reason for a return (excluding original shipping and handling fee). It is your responsibility to ship the item back to Napier, once the item is received in original (unopened) packaging a refund will be issued on the original method of payment.

After 7 days and up to 30 days, a 25% restocking fee will apply to returns.  Napier will not accept returns after 30 days. Discontinued or phased out products cannot be returned.

Opened merchandise:  Once the box has been opened, the item becomes used and cannot be returned.

When returning an item, the Return Form must be included inside the box.  Napier will issue a Return Authorization number for this form.

Replacement tent parts are non-refundable. 

Please call 1-800-567-2434 to process a return, or send an email to