Consumers must return the merchandise to the original place of purchase. If purchase from Napier, below is the policy.
Unopened merchandise: Within 7 days of delivery, you may return the item for any reason for a return (excluding original shipping and handling fee). It is your responsibility to ship the item back to Napier, once the item is received in original (unopened) packaging a refund will be issued on the original method of payment.
After 7 days and up to 30 days, a 25% restocking fee will apply to returns. Napier will not accept returns after 30 days. Discontinued or phased out products cannot be returned.
Opened merchandise: Once the box has been opened, the item becomes used and cannot be returned.
When returning an item, the Return Form must be included inside the box. Napier will issue a Return Authorization number for this form.